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Forgotten password: get a new one by email

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For people using InSync 365: if you do not know your password, you can request a new one from the sign-in screen without calling an administrator—unless the email does not arrive or your account is not on that address.

  1. Open the InSync 365 sign-in page (screen titled along the lines of InSync 365 Login with fields for username and password).
  2. Below the sign-in button, open the forgot password link (wording depends on your language).
  3. Enter the same email address you normally use to sign in (usually your work email, the same as the username field on the login screen).
  4. Confirm with the reset password button. The app shows a confirmation that email was sent and reminds you to check your inbox and that you may change your password after you sign in.
  5. Open the message, use the new password to sign in. The reset screen states that, for security, the new password may only be valid for a limited time (for example 24 hours); sign in promptly or change your password after login according to your organisation’s rules.
  6. If no message arrives, check spam or junk, confirm you typed the exact address you use to sign in, and that the mailbox can receive mail. If it still does not work, contact your organisation’s administrator.
You must be able to receive email at the address you enter. If the address is inactive or only a placeholder, you will not get a new password this way—an administrator will need to help.
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